Yateley School Crest
Yateley School

Parents

Queries and Concerns

How to raise a question, report a concern and reach the right member of staff at Yateley School.

Find the right contact Safeguarding concern

Immediate danger?

Call 999 if someone is at risk of immediate harm

For safeguarding concerns about a student’s safety or wellbeing, please tell us straight away. Every concern is taken seriously and reviewed promptly.

Submit a concern Call Reception

Working in partnership

Start with the person closest to the issue

We welcome conversations about your child’s experience at school and want to ensure queries are handled promptly and appropriately. The most effective first step is usually the member of staff who knows the situation best.

Support centre

Choose the right pathway

Use the pathway that best matches your question or concern.

01

Academic issues

Start with the subject teacher or the member of staff closest to the issue.

Email the school
02

SEND queries

Contact the SEND team for questions or concerns about special educational needs and disabilities.

Email the SEND team
03

Pastoral issues

Contact the relevant pastoral team so they can understand the situation and support your child.

Email the school

Resolution process

Follow the right route for your concern

This clear step-by-step process replaces the old flowchart and shows who to contact next if a concern has not been resolved.

Start here

A parent or carer has a concern, question or complaint

Urgent safeguarding route

Tell the school immediately

Contact Reception during opening hours or complete the safeguarding form on our website.

Call Reception Complete safeguarding form
  1. The Designated Safeguarding Lead is informed.
  2. Safeguarding procedures are followed.
  3. The parent or carer receives acknowledgement and follow-up.
If it is not an urgent safeguarding issue

What is the nature of your question, concern or complaint?

Choose the closest route below. If you do not have the required contact details, email admin@yateley.hants.sch.uk.

Concern route

Academic or classroom related

Questions about lessons, learning, subjects or classroom experience.

  1. Stage 1

    Class Teacher

    Allow two working days

    If the concern is about the Class Teacher, move directly to Stage 2.

  2. Stage 2

    Head of Department

    Allow two working days

    If the concern is about the Head of Department, move directly to Stage 3.

  3. Stage 3

    Deputy Headteacher (Curriculum)

Resolved at any stage? The process ends.

Still unresolved? Continue to Stage 4.
Concern route

Special educational needs or disability related

Questions about SEND provision, support or your child's individual needs.

  1. Stage 1

    SEND Team

    Allow two working days

    Email send@yateley.hants.sch.uk to begin this route.

  2. Stage 2

    SENDCo

    Allow two working days

Resolved at any stage? The process ends.

Still unresolved? Continue to Stage 4.
Concern route

Pastoral or wellbeing related

Questions about wellbeing, relationships, behaviour or wider pastoral support.

  1. Stage 1

    Form Tutor

    Allow two working days

    If the concern is about the Form Tutor, move directly to Stage 2.

  2. Stage 2

    Head of House

    Allow two working days

    If the concern is about the Head of House, move directly to Stage 3.

  3. Stage 3

    Deputy Headteacher (Culture)

Resolved at any stage? The process ends.

Still unresolved? Continue to Stage 4.
Stage 4

Headteacher

Concerns that remain unresolved after the appropriate route are considered by the Headteacher.

If the concern remains unresolved

Begin the formal complaints process

Please read the school complaints procedure before initiating a formal complaint.

View complaints policy

Would you like to make a formal complaint?

Please read the school complaints policy before beginning the formal complaints process.

Complaints policy Contact us